Jile Games Privacy Policy — How We Protect Your Data

This Privacy Policy describes how Jile Games ("Jile Games," "we," "us," "our") collects, uses, stores, and protects the personal information you provide when you access and use the Jile Games platform available at jilegames.net. It applies to all registered players, visitors to the website, and anyone who interacts with Jile Games through any channel.

Jile Games is committed to protecting the privacy of every Filipino player who trusts us with their personal information. We understand that privacy is a serious concern — especially when it involves financial transactions and personal identification — and we take that responsibility seriously. This document is designed to give you a clear, honest picture of how your data is handled, so you can make an informed decision about using the platform.

This Privacy Policy should be read alongside the Jile Games Terms and Conditions and Responsible Gaming Policy. By using Jile Games, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

Jile Games collects the following categories of personal data. We only collect what is genuinely necessary to provide the platform, verify your identity, process transactions, and comply with legal obligations.

• Identity Data: Full name, date of birth, nationality, and government-issued identification details (such as a Philippine national ID, passport, SS ID, or driver's licence number).
• Contact Data: Email address, mobile phone number, and residential address within the Philippines.
• Financial Data: GCash mobile number, Maya account details, bank account identifiers (BDO, BPI, UnionBank), and card type/last four digits for Visa or Mastercard. Jile Games does not store full card numbers — payment tokenisation is handled by our licensed payment processors.
• Gaming Data: Full history of deposits, withdrawals, bonus activations, game sessions, bets placed, game outcomes, and communications with the support team.
• Technical Data: IP address, device type and operating system, browser type and version, session duration, pages visited on jilegames.net, and referal source.
• Preference Data: Game preferences, notification settings, language settings, and marketing communication preferences as configured in your account.

Jile Games collects your personal data through the following channels and mechanisms:

• Direct Submission: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion — you provide data to us directly.
• Automated Technical Collection: When you browse jilegames.net or use the platform, technical data including IP address, device information, and browsing behaviour is collected automatically through server logs and cookies. See Section 6 for full cookie details.
• Payment Processors: When you use GCash, Maya, a bank transfer, or a card payment, our licensed payment processing partners share transaction confirmation data with Jile Games to credit your account or process your withdrawal. Full payment credentials are handled by the processor, not stored by Jile Games directly.
• Identity Verification Services: Jile Games may use a third-party identity verification provider to confirm the authenticity of identification documents submitted during the KYC (Know Your Customer) process. These providers share verification outcomes with Jile Games but do not retain your documents.
• Publicly Available Sources: In limited circumstances related to fraud prevention and AML compliance, Jile Games may verify information against publicly available registries or databases.

Jile Games uses your personal data only for the following specific, legitimate purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account Management: Creating, maintaining, and securing your Jile Games account, including password recovery and two-factor authentication.
• Identity Verification (KYC): Confirming your identity before processing withdrawals, as required by anti-money laundering regulations applicable to online gaming platforms.
• Payment Processing: Facilitating deposits and withdrawals in Philippine Pesos (PHP) via your chosen payment method. Transaction records are maintained for financial reconciliation and dispute resolution.
• Platform Security & Fraud Prevention: Monitoring account activity for signs of fraud, unauthorised access, bonus abuse, collusion, or other violations of the Jile Games Terms and Conditions.
• Regulatory Compliance: Meeting the obligations of the licence under which Jile Games operates, including transaction reporting, player verification records, and responsible gaming documentation.
• Customer Support: Responding to your queries, resolving disputes, and improving the support experience based on communication history.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the Jile Games product — game performance, payment flow, user experience, and feature development.
• Marketing Communications: With your consent, sending you promotional offers, bonus notifications, and platform news. You can withdraw consent at any time. See Section 12.

Jile Games does not sell your personal data to any third party. We share your data only in the following limited, controlled circumstances:

• Payment Processors: GCash, Maya, GrabPay, InstaPay, bank partners (BDO, BPI, UnionBank), and card processors receive the minimum information required to execute your transaction. All payment partners are contractually obligated to handle your data securely.
• Identity Verification Providers: Third-party KYC providers receive identity document submissions during the verification process. They confirm authenticity and return a pass/fail outcome to Jile Games. They do not store your documents independently.
• Legal and Regulatory Authorities: Jile Games will disclose personal data to government authorities, law enforcement, or regulatory bodies when required to do so by applicable law, court order, or gaming licence obligations.
• Fraud Prevention Networks: In cases of suspected fraud, money laundering, or account abuse, Jile Games may share relevant data with industry-standard fraud prevention networks to protect the platform and other players.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Jile Games uses cookies and similar tracking technologies on jilegames.net to make the platform function correctly, improve your experience, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website.

You can manage or delete cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies will not affect your gaming experience. Jile Games does not use advertising or retargeting cookies.

Jile Games retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data (identity, contact, preferences): Retained for the life of your account plus 5 years after closure, as required for regulatory and AML compliance.
• Financial Transaction Records: Retained for 7 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Gaming Session Logs: Retained for 3 years from the date of the session. Used for dispute resolution, fraud investigation, and regulatory audit purposes.
• Support Communications: Retained for 2 years from the date of the last communication in a support thread.
• Technical and Cookie Data: Session data is deleted when you close your browser. Analytics data is aggregated and anonymised after 13 months.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised. Jile Games conducts periodic data audits to ensure that retention policies are being applied correctly.

Jile Games implements a multi-layered security architecture to protect your personal and financial data. Security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and Jile Games servers is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on Jile Games servers is encrypted at rest, meaning it is unreadable without the correct decryption keys even if physically accessed.
• Access Controls: Access to personal data within Jile Games is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and monitored.
• Two-Factor Authentication: Available to all players to secure account access beyond password protection alone. Jile Games strongly encourages 2FA activation for all accounts.
• 24/7 Security Monitoring: Automated systems and human security team monitor the platform around the clock for anomalies, intrusion attempts, and unusual activity.
• Regular Security Audits: Third-party penetration testing and security audits are conducted regularly to identify and remediate vulnerabilities before they can be exploited.

As a player on Jile Games, you have the following rights with respect to your personal data. These rights can be exercised by contacting support@jilegames.net or through the account settings where applicable.

Jile Games will respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by an additional 30 days, with notice. Identity verification may be required before a request is fulfilled to ensure we are responding to the correct person.

Jile Games is strictly for players aged 21 and above. The platform is not intended for, marketed to, or used by minors. Jile Games does not knowingly collect personal data from any person under the age of 21.

If Jile Games becomes aware that personal data has been collected from a person under 21 years of age, the account will be closed immediately, any balance will be returned to the original payment source, and all associated data will be permanently deleted. If you believe a minor has registered on the platform, please contact support@jilegames.net immediately.

Jile Games primarily stores and processes data within secure server infrastructure. In some cases, data may be processed by third-party service providers whose systems are located outside the Philippines — for example, cloud-based identity verification services or international fraud detection networks.

Where data is transferred internationally, Jile Games ensures that adequate safeguards are in place, including contractual clauses that require recipient organisations to protect your data to a standard consistent with applicable Philippine data protection principles. Jile Games does not transfer personal data to countries organisations with demonstrably inadequate data protection practices.

Jile Games may send you promotional communications — including bonus offers, new game announcements, event notifications, and platform updates — via email, SMS, or in-platform notifications. These communications are sent only with your consent, which you provide during account registration.

• You can withdraw consent for marketing communications at any time through your account notification settings.
• Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts).
• Even after unsubscribing from marketing, Jile Games may still send you essential account-related communications that are not promotional in nature.

Jile Games may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to the platform. When changes are made, the "Last Updated" date at the top of this page will be revised.

For material changes — those that significantly affect how your data is used or your rights regarding it — Jile Games will notify active players by email or in-platform notification at least 7 days before the changes take effect. Minor updates may be made without individual notification but will always be reflected in the revised document on this page.

We recommend reviewing this Privacy Policy periodically. Your continued use of Jile Games after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Jile Games handles your personal data, please contact us through one of the following channels:

• Email: support@jilegames.net — for data rights requests, privacy concerns, breach reports, or general privacy queries. We aim to respond within 5 business days.
• Live Chat: Available24/7 through your Jile Games account dashboard — for immediate questions or to request escalation of a privacy concern to the relevant team.

All privacy-related communications are handled with appropriate confidentiality. Jile Games takes every privacy concern seriously and maintains a dedicated process for reviewing and responding to data rights requests within the legally required timeframes.